Returns & Cancellations

Satisfaction Guaranteed or Your Money Back *

All Paws For Thought, Inc. products are backed by a 30-day money back guarantee*. If your purchase does not meet your expectations, return it to where it was purchased, in new condition, within 30 days of receipt for a full refund of the purchase price (Original Purchase Receipt Is Required at the Time of Your Return for Any Refund).

Purchases made directly through our website can only be returned to Paws For Thought, Inc Directly. All returns that were purchased directly from Paws for Thought, Inc Require an ARTV (authorized return to vendor) number for any refund. To obtain an ARTV please call Paws For Thought, Inc at (616)448-8828.

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Restocking/Cancellation Fee Policy

A 15% restocking fee is charged on all Paws For Thought, Inc products returned without the original box, and without all of the original product packaging and accessories, used, or cancelled after your order has shipped from Paws For Thought, Inc. All Shipping and handling charges are not refundable.

For additional questions on Paws For Thought, Inc returns or order inquiries, email sales@dogbath.com.

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UPS Shipped Items

Because our system processes your order almost immediately after you click the "Process Order" button at Checkout, any cancellation must be made in writing and sent to sales@dogbath.com prior to 2:00 P.M. PST on the day your order was submitted. Orders cancelled after our deadline that are in UPS’s possession are subject to a 15% restocking fee and Shipping and handling charges.

All items are shipped and insured through UPS, Items damaged in shipping must go through UPS claims for a refund.